Online Delivery Archives - Shipping Smarter

The fear of losing control

The fear of picking the right last-mile delivery partner. As an online business, you’re going to lose control. You can have great products and customer service but when it comes to delivery, things are (literally) out of your hands. Here’s some instances where a delivery service can let you down: These dilemmas are not your

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Shipping Smarter ‘A Guide to eCommerce Shipping’ is No. 1 Best Seller on Amazon.com.au

We would like to thank everyone that has purchased our Shipping Smarter book for helping us reach a No. 1 best selling author status on Amazon.com.au in 3 different categories: Distribution Business Distribution & Warehouse Management eCommerce

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Podcast Series

As part of our ongoing initiatives to help the ecommerce community with the latest news, tips and advice, our new Shipping Smarter Podcast channel is now live. We will be releasing podcasts every few weeks from industry experts that can help you get your ecommerce business humming, streamlined and gaining more and more sales. Listen now

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Looking for a carrier service? 13 questions for success.

These days, online retailers are held accountable at every step of the customer experience. Your brand needs to be spot-on from the moment a customer notices you to the time they receive their order. Before you shop for a carrier to ship your goods with, here are 13 questions to answer: How big are my

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Part 5 – Special Report (Technology is Key)

The True Cost of Cheap Shipping Special Report: Part V There are many easy to implement solutions available now to help streamline the whole despatch process for shippers and the communications process for clients. Customers now expect an order acknowledgment; 93% of shoppers value receiving an email confirmation from a retailer to confirm their order

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Part 4 – Special Report (Pack Tight; Pack Right)

The True Cost of Cheap Shipping Special Report: Part IV The delivery experience itself is pivotal to forging the long-term satisfaction that differentiates a retail brand and keeps customers coming back for more. Today’s digitally empowered consumers will not hesitate to broadcast their disappointment at what they perceive to be a poor delivery experience. Indeed,

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Part 3 – Special Report (Partnerships)

The True Cost of Cheap Shipping Special Report: Part III As we’ve seen in this report, delivery can prove a costly business when fulfillment goes wrong, with retailers accruing considerable additional customer service and operational costs putting things right. We recommend SMEs change their mindset and engage a trusted shipping partner: That will provide prompt

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Part 2 – Special Report (After Sales Support)

The True Cost of Cheap Shipping Special Report: Part II In part 1 we looked at the preferences of shoppers based on delivery appeal, options and experience. Matt is a small business that frequently couriers board racks for surfboards/paddleboards. He was using a cheap delivery service to save on shipping costs but found he wasn’t

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The True Cost of Cheap Shipping – 5 Part Special Report

Part 1 Smart Send has helped thousands of SMEs with their shipping. A common theme is the prevalence of a ‘cheap shipping mindset or mentality’, including: Always choosing the cheapest possible delivery service Cherry-picking between different services (no allegiance or loyalty) Scrimping on packaging Not utilising technology to save time/money. I understand why SMEs/startups do

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