Part 2 – Special Report (After Sales Support)
The True Cost of Cheap Shipping Special Report: Part II
In part 1 we looked at the preferences of shoppers based on delivery appeal, options and experience.
Matt is a small business that frequently couriers board racks for surfboards/paddleboards. He was using a cheap delivery service to save on shipping costs but found he wasn’t getting any customer service support when delivery issues arose. This cost him sales and new customers. He moved to Smart Send because of our 9-minute response time and experienced, knowledgeable customer service team; which improved his after-sales support and he hasn’t looked back.
Matt was also spending countless hours each week manually entering consignment information to generate shipping labels and complete shipping bookings. By utilising a shipping plugin for his website, he sped up this process by 95% saving him hundreds of hours per year.
By his own calculations, this change alone has saved his small business $12,250 per year (350 hours x $35 per hour). More importantly, now he spends 350 hours per year focusing on the sales/marketing side of his business to help grow and scale.
What’s cheap shipping costing you?