Many consumers prefer the companies they deal with to have strong environmental standards and do their part to reduce plastics and minimise landfill rubbish. Here are some tips to make your packaging greener.
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Not all dangerous goods are obvious, so it’s super important to be aware of what you need to declare when you’re shipping.
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My wife received an ecommerce package recently and when she pulled out the contents I was dumbfounded… The online merchant used a one metre rectangular tube to ship a 40cm product! You guessed it, the remaining 60cm was air inside the packaging tube. See video below…. Why does this matter I hear you ask? If
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April 2024 We’ve done it again! Smart Send has won the 2024 Australian Achievers Award for outstanding Customer Service in the Transport, Delivery & Relocation category. We’re so proud to have won this award again and backs up our Customer Service teams efforts to provide exceptional support to Smart Send customers when shipping their products
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losing shipping control
The fear of picking the right last-mile delivery partner. As an online business, you’re going to lose control. You can have great products and customer service but when it comes to delivery, things are (literally) out of your hands. Here’s some instances where a delivery service can let you down: These dilemmas are not your
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Knowledge is power. With knowledge, you can make better decisions around your products lines and ship much more successfully. Here's your Shipping Success Checklist to review.
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avoid unpleasant surprises
We’re all weary of reading the fine print when signing an agreement. There always seem to be extra charges that come out of nowhere, however in transport they’re most likely spelled out to you in the agreement, but you don’t really know what they mean - until you incur them.
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Ecommerce merchants and logistics providers alike have been trudging through an industry slump as the post-COVID recovery drags on. And while many expected this pinch in shipping margins to have relaxed by now, some residual tension remains.   This led me to pen a two-part series on high shipping costs and solutions (read Part 1 here).
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High Cost of Shipping Bulky & Heavy Parcels
Many ecommerce merchants have been feeling the pinch of shipping margins in recent months and years, but there are a few good reasons for this. I discuss many issues around influences and types of shipping costs in my book ‘Shipping Smarter – A Guide to eCommerce Shipping’, however, few people expected the size of some
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Why pack your products in a carton?  When selecting packaging materials for shipping, what’s best? The transport industry likes items packed into cartons.  Good sturdy robust cartons.  This means double or triple walled cardboard cartons. There are many reasons why cartons win out over other packing options such as plastic tubs, canvas bags, wrapping in
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manual handling surcharges
Steven Visic, Director of Smart Send discusses Manual Handling surcharges being charged by Australian freight and courier companies. The video goes into detail on the circumstances where the MHP surcharge can apply. This is a must watch for any ecommerce store shipping goods domestically to ensure you aren’t paying more than you should to ship
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Steven Visic, Director of Smart Send discusses bad courier or carrier reviews in Australia. There has been bad PR for Australia Post and courier/freight companies in the past few years. Steven discusses why the transport industry is receiving poor reviews or feedback, the possible causes and whether you should be worried.
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flooding delivery issues
As most of us are aware, there has been heavy rain and flooding in parts of NSW, TAS & VICTORIA in the past week or so, with more rain on the way. Apart from the obvious actual areas flooded being impacted, there are flow on effects unfortunately which will affect deliveries & services nationally. Historically
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