Brand Reputation Archives - Shipping Smarter

Smart Send wins 2024 Australian Achievers Customer Satisfaction Award again

April 2024 We’ve done it again! Smart Send has won the 2024 Australian Achievers Award for outstanding Customer Service in the Transport, Delivery & Relocation category. We’re so proud to have won this award again and backs up our Customer Service teams efforts to provide exceptional support to Smart Send customers when shipping their products

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The fear of losing control

The fear of picking the right last-mile delivery partner. As an online business, you’re going to lose control. You can have great products and customer service but when it comes to delivery, things are (literally) out of your hands. Here’s some instances where a delivery service can let you down: These dilemmas are not your

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Manual Handling Processing surcharges in eCommerce Shipping

Steven Visic, Director of Smart Send discusses Manual Handling surcharges being charged by Australian freight and courier companies. The video goes into detail on the circumstances where the MHP surcharge can apply. This is a must watch for any ecommerce store shipping goods domestically to ensure you aren’t paying more than you should to ship

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Bad Courier Reviews – Should you be Worried?

Steven Visic, Director of Smart Send discusses bad courier or carrier reviews in Australia. There has been bad PR for Australia Post and courier/freight companies in the past few years. Steven discusses why the transport industry is receiving poor reviews or feedback, the possible causes and whether you should be worried.

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Common Delivery problems caused by your shipping labels

In this video, Steven Visic, Director at Smart Send discusses the common delivery issues caused by problem shipping labels & what you can do to ensure shipping label issues don’t cause your brand negative feedback due to delivery delays.

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What you need to know about freight and shipping in 2022

The pandemic has impacted all areas of freight and shipping in Australia. Check out important updates and trends for ecommerce retailers.

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Shipping Smarter ‘A Guide to eCommerce Shipping’ is No. 1 Best Seller on Amazon.com.au

We would like to thank everyone that has purchased our Shipping Smarter book for helping us reach a No. 1 best selling author status on Amazon.com.au in 3 different categories: Distribution Business Distribution & Warehouse Management eCommerce

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Podcast Series

As part of our ongoing initiatives to help the ecommerce community with the latest news, tips and advice, our new Shipping Smarter Podcast channel is now live. We will be releasing podcasts every few weeks from industry experts that can help you get your ecommerce business humming, streamlined and gaining more and more sales. Listen now

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eCommerce trends in 2021

eCommerce boomed in 2020 due to the Covid crisis, and it looks like Australians turned their mobile online shopping into a long-lasting habit. Here are 4 trends you should know about to stay ahead of the curve in 2021.

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Smart Send fast tracks Racecrafts shipping efficiencies

Since 2017, Racecraft has joined forces with Smart Send, which is one of Australia’s premium shipping solutions. The importance in having a reliable shipping partner was paramount to align with Racecraft’s commitment in supplying quality products in the Performance Exhaust Industry at an affordable price.

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