Many consumers prefer the companies they deal with to have strong environmental standards and do their part to reduce plastics and minimise landfill rubbish. Here are some tips to make your packaging greener.
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April 2024 We’ve done it again! Smart Send has won the 2024 Australian Achievers Award for outstanding Customer Service in the Transport, Delivery & Relocation category. We’re so proud to have won this award again and backs up our Customer Service teams efforts to provide exceptional support to Smart Send customers when shipping their products
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losing shipping control
The fear of picking the right last-mile delivery partner. As an online business, you’re going to lose control. You can have great products and customer service but when it comes to delivery, things are (literally) out of your hands. Here’s some instances where a delivery service can let you down: These dilemmas are not your
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manual handling surcharges
Steven Visic, Director of Smart Send discusses Manual Handling surcharges being charged by Australian freight and courier companies. The video goes into detail on the circumstances where the MHP surcharge can apply. This is a must watch for any ecommerce store shipping goods domestically to ensure you aren’t paying more than you should to ship
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Steven Visic, Director of Smart Send discusses bad courier or carrier reviews in Australia. There has been bad PR for Australia Post and courier/freight companies in the past few years. Steven discusses why the transport industry is receiving poor reviews or feedback, the possible causes and whether you should be worried.
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As part of our ongoing initiatives to help the ecommerce community with the latest news, tips and advice, our new Shipping Smarter Podcast channel is now live.    We will be releasing podcasts every few weeks from industry experts that can help you get your ecommerce business humming, streamlined and gaining more and more sales. Listen now
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photo of woman buying online via her telephone
eCommerce boomed in 2020 due to the Covid crisis, and it looks like Australians turned their mobile online shopping into a long-lasting habit. Here are 4 trends you should know about to stay ahead of the curve in 2021.
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