Smart Send scores 95.97% for Customer Satisfaction

31 March 2022
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March 2022

MEDIA RELEASE

SMART SEND SCORES 95.97% FOR CUSTOMER SATISFACTION

The judging process for the 2022 Australian Achiever Awards for Australia’s Transport, Delivery & Relocation Services & Supplies category was completed on 23rd March.

Smart Send scored 95.97% and was awarded QLD State Winner for this category. Now into its twenty‐fifth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well‐run business where satisfied customers are a sign that a business is healthy, worthy

of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral.

The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au.

Some of the comments Australian Achiever received from Smart Send clients are:

Smart Send go above and beyond the standard levels of customer service. They provide us with a customised service, know our business well and understand our needs. Charmaine is very efficient and personally handles our issues. She solves things really quickly. They are successful in giving our business their ongoing support. We enjoy working with them.

Smart Send is efficient with their deliveries. The team are always polite and friendly in all their dealings with me. They communicate well and are quick to respond to queries if I need anything followed up.

They are always prompt, and their communication is very good. Any issues are dealt with promptly. I have been very happy with them.

For verification of this report, please contact:

Jody Harwood, Director, Australian Achiever Awards

T 0402 045 971 E award@achiever.com.au

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