{"id":26,"date":"2020-04-06T15:24:48","date_gmt":"2020-04-06T05:24:48","guid":{"rendered":"https:\/\/shippingsmarter.com.au\/?p=26"},"modified":"2020-05-11T14:35:30","modified_gmt":"2020-05-11T04:35:30","slug":"the-true-cost-of-cheap-shipping-5-part-special-report-2","status":"publish","type":"post","link":"https:\/\/shippingsmarter.com.au\/the-true-cost-of-cheap-shipping-5-part-special-report-2\/","title":{"rendered":"Part 2 &#8211; Special Report (After Sales Support)"},"content":{"rendered":"\n<p class=\"has-normal-font-size\"><strong>The True Cost of Cheap Shipping Special Report: Part II<\/strong><\/p>\n\n\n\n<p>In part 1 we looked at the preferences of shoppers based on delivery appeal, options and experience. <br><br>Matt is a small business that frequently couriers board racks for surfboards\/paddleboards.  He was using a cheap delivery service to save on shipping costs but found he wasn\u2019t getting any customer service support when delivery issues arose. This cost him sales and new customers. He moved to Smart Send because of our 9-minute response time and experienced, knowledgeable customer service team; which improved his after-sales support and he hasn\u2019t looked back.<br><br>Matt was also spending countless hours each week manually entering consignment information to generate shipping labels and complete shipping bookings. By utilising a shipping plugin for his website, he sped up this process by 95% saving him hundreds of hours per year.<br><br>By his own calculations, this change alone has saved his small business $12,250 per year (350 hours x $35 per hour). More importantly, now he spends 350 hours per year focusing on the sales\/marketing side of his business to help grow and scale.<br><\/p>\n\n\n\n<p>What\u2019s cheap shipping costing you?<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">#onlineshipping #ecommerce #onlinedelivery #cheapcourier<\/h5>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The True Cost of Cheap Shipping Special Report: Part II In part 1 we looked at the preferences of shoppers based on delivery appeal, options and experience. Matt is a small business that frequently couriers board racks for surfboards\/paddleboards. He was using a cheap delivery service to save on shipping costs but found he wasn\u2019t<\/p>\n","protected":false},"author":4,"featured_media":238,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[7,5,6,9],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Part 2 - Special Report (After Sales Support) - Shipping Smarter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shippingsmarter.com.au\/the-true-cost-of-cheap-shipping-5-part-special-report-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Part 2 - Special Report (After Sales Support) - Shipping Smarter\" \/>\n<meta property=\"og:description\" content=\"The True Cost of Cheap Shipping Special Report: Part II In part 1 we looked at the preferences of shoppers based on delivery appeal, options and experience. 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