How to protect yourself from shipping bungles

07 April 2020

Whether we like it or not, no transport company gets it right 100% of the time. This includes Aust Post, Star Track and TNT.

Items get misplaced, lost, delivered to the wrong address or damaged along the way.

Transport is not a perfect process, largely because no matter how automated, it’s still a human process.

So what can you do to protect yourself and your brand?

  1. Look for a partner that has a proven 95% success rate or above.
  2. Even under current consumer laws, transport companies do not cover everything, so add a packaging and handling fee to your shipping to cover your potential losses and reshipping costs. This way you’re not out of pocket.
  3. Make sure your printed barcode is readable by the drivers and depot scanners.

These three simple tips will help protect you at least 95% of the time.

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