How to protect yourself from shipping bungles
Whether we like it or not, no transport company gets it right 100% of the time. This includes Aust Post, Star Track and TNT.
Items get misplaced, lost, delivered to the wrong address or damaged along the way.
Transport is not a perfect process, largely because no matter how automated, it’s still a human process.
So what can you do to protect yourself and your brand?
- Look for a partner that has a proven 95% success rate or above.
- Even under current consumer laws, transport companies do not cover everything, so add a packaging and handling fee to your shipping to cover your potential losses and reshipping costs. This way you’re not out of pocket.
- Make sure your printed barcode is readable by the drivers and depot scanners.
These three simple tips will help protect you at least 95% of the time.