Articles - Page 5 of 5 - Shipping Smarter

Part 5 – Special Report (Technology is Key)

The True Cost of Cheap Shipping Special Report: Part V There are many easy to implement solutions available now to help streamline the whole despatch process for shippers and the communications process for clients. Customers now expect an order acknowledgment; 93% of shoppers value receiving an email confirmation from a retailer to confirm their order

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Part 4 – Special Report (Pack Tight; Pack Right)

The True Cost of Cheap Shipping Special Report: Part IV The delivery experience itself is pivotal to forging the long-term satisfaction that differentiates a retail brand and keeps customers coming back for more. Today’s digitally empowered consumers will not hesitate to broadcast their disappointment at what they perceive to be a poor delivery experience. Indeed,

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Part 3 – Special Report (Partnerships)

The True Cost of Cheap Shipping Special Report: Part III As we’ve seen in this report, delivery can prove a costly business when fulfillment goes wrong, with retailers accruing considerable additional customer service and operational costs putting things right. We recommend SMEs change their mindset and engage a trusted shipping partner: That will provide prompt

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Part 2 – Special Report (After Sales Support)

The True Cost of Cheap Shipping Special Report: Part II In part 1 we looked at the preferences of shoppers based on delivery appeal, options and experience. Matt is a small business that frequently couriers board racks for surfboards/paddleboards. He was using a cheap delivery service to save on shipping costs but found he wasn’t

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The True Cost of Cheap Shipping – 5 Part Special Report

Part 1 Smart Send has helped thousands of SMEs with their shipping. A common theme is the prevalence of a ‘cheap shipping mindset or mentality’, including: Always choosing the cheapest possible delivery service Cherry-picking between different services (no allegiance or loyalty) Scrimping on packaging Not utilising technology to save time/money. I understand why SMEs/startups do

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Does your transport company align to your brand?

Delivery can ‘make or break’ brand reputation and getting it right is essential to the profitability of an online business. Imagine you’re in the business of selling high-end audio equipment online. You want your buyers to feel they are getting their money’s worth and feel valued from the time they purchase their prize hi-fi system

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