These days, online retailers are held accountable at every step of the customer experience. Your brand needs to be spot-on from the moment a customer notices you to the time they receive their order. Before you shop for a carrier to ship your goods with, here are 13 questions to answer: How big are my
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Whether we like it or not, no transport company gets it right 100% of the time. This includes Aust Post, Star Track and TNT. Items get misplaced, lost, delivered to the wrong address or damaged along the way. Transport is not a perfect process, largely because no matter how automated, it’s still a human process.
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The True Cost of Cheap Shipping Special Report: Part V There are many easy to implement solutions available now to help streamline the whole despatch process for shippers and the communications process for clients. Customers now expect an order acknowledgment; 93% of shoppers value receiving an email confirmation from a retailer to confirm their order
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The True Cost of Cheap Shipping Special Report: Part IV The delivery experience itself is pivotal to forging the long-term satisfaction that differentiates a retail brand and keeps customers coming back for more. Today’s digitally empowered consumers will not hesitate to broadcast their disappointment at what they perceive to be a poor delivery experience. Indeed,
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The True Cost of Cheap Shipping Special Report: Part III As we’ve seen in this report, delivery can prove a costly business when fulfillment goes wrong, with retailers accruing considerable additional customer service and operational costs putting things right. We recommend SMEs change their mindset and engage a trusted shipping partner: That will provide prompt
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after sales support
The True Cost of Cheap Shipping Special Report: Part II In part 1 we looked at the preferences of shoppers based on delivery appeal, options and experience. Matt is a small business that frequently couriers board racks for surfboards/paddleboards. He was using a cheap delivery service to save on shipping costs but found he wasn’t
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real cost of shipping
Part 1 Smart Send has helped thousands of SMEs with their shipping. A common theme is the prevalence of a ‘cheap shipping mindset or mentality’, including: Always choosing the cheapest possible delivery service Cherry-picking between different services (no allegiance or loyalty) Scrimping on packaging Not utilising technology to save time/money. I understand why SMEs/startups do
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Delivery can ‘make or break’ brand reputation and getting it right is essential to the profitability of an online business. Imagine you’re in the business of selling high-end audio equipment online. You want your buyers to feel they are getting their money’s worth and feel valued from the time they purchase their prize hi-fi system
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