Articles

COVID Proof your Product Delivery
This eBook written by Steven Visic, Director of Sales at Smart Send, discusses how COVID-19 has affected the Australian transport industry in 2020. Get tips, advice and answers to common questions on shipping during this coronavirus period and beyond.
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Fastway latest news
Smart Send Director, Steven Visic, interviews Simon Sproule, Partner Manager at Fastway Couriers (Aramex) about their business and the latest news. Topics discussed are services provided by Fastway/Aramex, latest technology updates and their operational response to COVID-19, coronavirus pandemic. #Aramex #Fastway #SmartSend #COVID-19 #coronavirus #ecommerce #onlineretail
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Star Track latest news
Smart Send Director, Steven Visic, interviews Ben Franzi, General Manager Parcel & Express Services/Intermediaries at Australia Post, Star Track Express about their business and latest news. Topics discussed are Star Track services, latest technology updates and their operational response to COVID-19, coronavirus pandemic. #startrack #smartsend #austpost #ecommerce #covid-19 #onlineretail
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Allied Express latest news
Smart Send Director, Steven Visic, interviews Michelle McDowell, General Manager of Allied Express about their business and the latest news. Topics discussed are services provided by Allied Express, latest technology updates and their operational response to COVID-19, coronavirus pandemic. #AlliedExpress #SmartSend #COVID-19 #coronavirus #ecommerce #onlineretail
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Couriers Please latest news
Smart Send Director, Steven Visic, interviews Mark McGinley, CEO of Couriers Please about their business and latest news. Topics discussed are Couriers Please services, latest technology updates and their operational response to COVID-19, coronavirus pandemic. #smartsend #onlineretail #couriersplease #covid-19 #ecommerce
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Dense makes sense
My wife received an ecommerce package today and when she pulled out the contents I was dumbfounded… The online merchant used a one metre rectangular tube to ship a 40cm product! You guessed it, the remaining 60cm was air inside the packaging tube. See video below…. Why does this matter I hear you ask? If
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The BIG 6 problems
The six most common problems faced by online businesses when shipping their goods Online retailers…do you know the feeling all too well? These are the top 6 delivery company dramas: Too late pickups (your brand is up against Amazon so the pressure is ON) Too late deliveries (customers don’t want to wait a millisecond longer
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losing shipping control

The fear of losing control
The fear of picking the right last-mile delivery partner. As an online business, you’re going to lose control. You can have great products and customer service but when it comes to delivery, things are (literally) out of your hands. Here’s where a delivery service can let you down: Failing to pick up the right goods,
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How do you choose the right transport partner?
Here are two factors for online retailers to keep in mind to maximise your business success. 1. Prevention is better than cure. By focusing on building your brand and leaving your transport partner to deal with any delivery issues, you put yourself at risk of the negative fall-out from unhappy customers. Ward off this problem
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